CANCELLATION CONDITIONS COVID-19
For reservations a confirmation deposit will be required.
Reservations including deposit can be postponed for a future stay up to 7 days before arrival.
Cancellations made after this date will lose the deposit.
Free cancellation if you cannot travel due to countries’ travel restrictions at any point before your travel.
We recommend you take out our Covid-19 travel insurance policy Hogast
Early departure when on winter holiday:
When presenting a doctor’s certificate with a PCR test issued by the ‘Covid-19 Test Center Val Gardena’ there will be a no-hassle reimbursement of the rates for the days you will not be able to use for guests who test positive for COVID-19 and their fellow travellers.
The usual cancellation terms apply for other diseases or accidents:
If the cancellation is received no later than one month before the planned arrival, there is no charge.
If the cancellation is communicated 30 to 14 days before arrival, we will retain the deposit. In case of cancellation less than 13 days prior to arrival we charge 80% of the total price, minus the deposit.
Late arrival, early departure ore no show we charge the total price.